As a Functional Consultant, you gather business requirements and document them in details. You understand also how to design a CRM application to support the organization.

Your role

• You facilitate workshops with clients to gather and document requirements concerning sales, marketing and customer service
• You conduct interviews, document and analyze clients’ business requirements, construct conceptual data and functional models using modeling tools
• You test the CRM application from a business perspective to verify that all client requirements are incorporated into the solution
• You participate in work groups and work sessions with business and technical consultants to explore business improvements and future innovative opportunities
• You are able to work with cross functional groups within information technology projects
• You are directly in contact with the client at all levels throughout the organization to support the identification of business requirements

Profile

• You have a Master Degree in Economics, Engineering or Information Technology
• Preferably one year experience as a business consultant
• CRM knowledge is an asset, concerning sales, marketing and/or customer service processes
• Preferably experience within Microsoft Dynamics CRM (other: SAP, Siebel, Selligent or Salesforce.com)
• Potential to grow to the role of Application Architect, Business Architect or Project Manager
• You are proactive and precise and you have good core competences in communication, leveraging and team contribution
• Strong time management and organizational skills
• You have good language skills and you are fluent in Dutch, French and English

Our offer

Join our winning teams and boost your career, use your talents and move forward!

Next to a working environment that is deeply respectful of your individual progression in skills and competencies as a consultant, CSC offers top-class projects for major clients.

If you feel passionate about delivering results, share our client-intimate culture and want to help contribute to CSC’s success, CSC is the place for you.